Director of Information Systems and Technology | Parallel HR

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Our client is looking for a Directory of Information Systems and Technology (IT&S) to lead a world-class IT&S team in the planning, design, implementation, and maintenance of communication services, databases, networks, and telecom systems used to run an international business. Position includes managing a world-class team, recruiting new staff, and setting policies and strategies to achieve business goals.

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Essential Duties and Responsibilities:

Strategy & Planning

• Lead the IS&T department?s operational and strategic planning, including designing for multi-data center redundancy, active-active and active-standby systems, data protection, and a highly secured communication infrastructure.
• Set multi-year process and system improvement plans that ensure long-term business security, performance, and growth.
• Contribute information and recommendations to annual strategic business plans and budgets.
• Work with stakeholders to define business and systems requirements for new technology implementations.

Implementation & Monitoring

• Direct the IS&T team through the implementation of new hardware, networking, and telecom systems.
• Demonstrate excellence in change management and system controls that enable confident upgrades and expansion.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of IT infrastructure and systems.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT Operations? policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Develop requests for proposals.

Operational Management

• Determine IT Operations? service requirements and priorities by analyzing the needs of users/departments.
• Develop and implement documentation systems for all components of architecture.
• Achieve IT Operations? operational objectives by maintaining and supporting current systems; resolving problems; completing audits; identifying trends; determining system improvements; and implementing production, productivity, quality, and customer-service standards.
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems.
• Evaluate, recommend, test and install new technology.
• Prepare and implement corrective action plans that address failures in systems or networks.
• Direct research on potential technology solutions in support of procurement efforts.
• Establish and maintain regular written and in-person communications with the organization?s executives, department heads, and end users regarding pertinent IT Operations activities.
• Some travel is required.

Qualifications, Education, and/or Experience:

BS/MS in Information Systems or related field.

15+ years of IS&T leadership experience.

Knowledge and Experience

• Strong understanding of project management principles.
• Excellent technical knowledge of virtual server systems, telecom networks, IP communications, SANs, and high-availability architectures.
• Experience setting up data centers, call centers, and operations centers is required.
• Strong understanding of human resource management principles, practices, and procedures.
• Proven ability to make complex technical and vendor tradeoffs producing top business value.
• History of negotiating large contracts for best possible terms.

Personal Attributes

• Strong leadership skills.
• Ability to conduct and direct research into IT Operations? issues and products as required.
• Ability to build business cases, budgets, and financial reports.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.

Specific Experience (in these areas is a plus)

• Server Virtualization using VMware products.
• HP and Cisco UCS Server hardware.
• Hitachi VSP and EMC Symmetrix SAN systems.
• Routing, switching, and security using Cisco products.
• H.323 and SIP communications.
• Microsoft SQL Server.

Communications/Language Skills:

• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to present ideas in business-friendly and user-friendly language.

Ability to Manage (if applicable):

• History of managing teams of 40 engineers or larger.
• Accomplish IS&T objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
• Communicate job expectations; and planning, monitoring, appraising, and reviewing job contributions.

Email resumes to trevor.smith@parallelhr.com

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