Concession manager at Natuzzi Italia | Dezeenjobs architecture and ...

Furniture and design brand Natuzzi Italia is looking for a concession manager to work at House of Fraser in Birmingham, UK.

Concession manager
Birmingham, UK

At Natuzzi Italia, beauty is in our DNA. Our store managers use their knowledge and experience to contribute meaningfully to people?s lives. They delight, impress, engage and inspire.

As a store manager you are the essence of a customer?s experience at our Natuzzi Italia stores and you?ll bring Pasquale Natuzzi?s vision to life to all of your customers and to all your team members. You?ll enrich people?s lives through meaningful dialogue about our beautiful products and you will generate excitement with your knowledge and passion for design and creativity.

You will be reference point in the local community and will be the expert for Interiors advice. You?ll have the gravitas to network with trade customers, and through these actions you will you raise the profile of the store within the design community.

Your leadership will ensure that you are respected within the business, and when it comes to coaching, performance management, managing projects, deadlines and ideas; you?ve got it under control.

You will need to show high standards in the following areas to be a successful store manager

Management and leadership

• sets the store strategy based on the business objectives
• responsible for meeting all deadlines that are set for the store
• works in an organised and structured way
• responsible for training and development of YDbN, product knowledge, customer experience and brand
• responsible for all operational procedures i.e. health and safety, cash management, security and administration
• develops the team through succession planning and is responsible for the recruitment of the team

People

• shows strong leadership by providing direction, guidance and support to your team
• builds lasting relationships with key contacts to grow the business
• performance management of the team by setting objectives, expectations and development plans and review regularly
• manages conflict to avoid disruption to business
• responsible for the development of your team and uses coaching to develop and grow the capacity
• empower team members to encourage development and progression

Communication

• is always looking to improve the customer experience in store by comparing to the market leaders
• on the job coaching to improve the capacity of the experience for each team member
• builds rapport with customers and teammates
• engages and shares knowledge with customers and teammates, delivering a positive shopping experience
• makes customers feel comfortable in our store with great hospitality
• able to provide a ?luxury brand? customer experience that enriches their lives and creates loyalty to Natuzzi
• creates an emotional connection and delivers happiness
• able to network seamlessly with internal and external customers
• displays Leadership qualities to guide and support the team
• is respected and authorised to manage trade business
• have the negotiation skills that serve both the customer and the business

Attitude and behaviour

• warm and friendly and love sharing your knowledge with your team and to customers
• show professionalism and maturity at all times
• meet the customer at the appropriate level, showing sophistication in your approach
• a leader that is flexible, cooperative and supportive
• is excited about the prospect of growing and learning

Brand and knowledge

• lives and breathes the brand values
• shares history of the brand with great passion
• is the store expert for leathers, fabrics, features and benefits of each product item
• explains the design and production processes expertly
• is the store specialist for YDbN and is the appointed advanced user
• has an in depth knowledge of our competitors product and the trends in the UK market

Design skills

• is the reference point in the community for interior design advice
• is responsible for all YDbN projects coming in and out of the store
• is responsible for developing the YDbN competency within the store team
• competent in managing a home or in store consultation with a customer
• recommends to the VM manager any merchandising changes
• understands ?Total Look ? Total Harmony? and demonstrates on every design project
• has a good knowledge of space and colours and is up to date with interiors trends

Application deadline: 29 July 2013

Please send applications to?Paul McLavy pmclavy@natuzzi.com

www.natuzzi.co.uk

Please mention that you saw this position on Dezeen Jobs

Newsletter | Twitter | Facebook | Info and rates | Contact us

Source: http://www.dezeenjobs.com/2013/06/28/concession-manager-at-natuzzi-italia/

victoria azarenka Royal Rumble 2013