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Posted by: ASSET MANAGEMENT ANALYSIS GROUP <operations@amag.net> on August 18, 2012 at 06:50:49. Click here to reply to this post via Email.
Contract / Temp to Direct / Direct Hire: Contract
City: Aiken
State: South Carolina
Country: United States
Zip or Postal Code: 29803
****MUST BE US CITIZEN****
This is a 1 year contract with an additional option year possible.
DUTIES:
Provides support to end-users on a variety of issues. Identifies, researches, and resolves technical problems while providing customers with prompt, effective and responsive high quality technical support. This position requires versatility, flexibility, and a willingness to work within constantly changing priorities as established by Supply Chain Management (SCM).
The analyst will work directly with end-users to resolve technical problems with computer hardware, software and associated peripherals. The analyst shall rely on experience and judgment to plan and prioritize multiple tasks.
The ability to communicate highly technical information to a diverse group of end-users, both technical and non-technical is required. The analyst shall recommend solutions while documenting, tracking, and monitoring problems to ensure timely resolutions.
KEY RESPONSIBILITIES:
Services will be provided using Savannah River Nuclear Solutions, LLC (SRNS) processes and procedures. Programmatic guidance will be provided by SRNS Leads or Managers as appropriate.
Install, configure and provide technical support to SCM.
Install and configure PC hardware and software for various stations, including printers, internet access (for on and off site applications and access), and assists with various migrations.
Provide technical support and maintenance to the business systems throughout SCM.
Assist in the maintenance of Wireless Networking to include; Technical Support for N Area Warehouse Complex, Subject Matter Expert Contact for Site Help Desk and liaison between SCM and our Information Technology Services (ITS) and Cyber Security (CS) counterparts.
Assist in the training of software applications and any associated hardware available to enhance or improve our business processes.
Assist with network configuration and administrative duties associated with Windows, Lotus Notes, and Oracle PeopleSoft applications, etc.
Identify and implement improvements to hardware and/or software quality and efficiency for end-users.
Assist Lead with ordering and maintaining adequate hardware inventory to support departments while staying within budget
Coordinate the activities of third-party repair technicians.
Work Hours:
A 40 hour work week is scheduled utilizing a 9/80s (9 hours/day, five days on week A and 4 days on week B) work schedule. Work week excludes SRNS holidays. Each work day has a 30-minute unpaid lunch. A variable work schedule may be required to meet business needs.
Area Security Access:
A security clearance is not initially required: however, the candidate must be capable of obtaining a
security clearance designation of L if required to perform assigned duties.
EDUCATION:
BS Degree in Computer Science or an Engineering discipline preferred; equivalent help desk, desk-side support, server, and LAN/WAN experience, or a combination of college and work experience will be considered.
SKILLS/EXPERIENCE:
Candidate must possess a minimum of 2 years experience in computer, software and hardware support, including life cycle computer exchange and installation, loading and configuring computers with various software and hardware to specific user orders/needs.
In depth experience in one or more of the following technologies: remote access (e.g. Citrix), wireless networking, help desk, desk-side support, and an understanding of networking (LAN and wireless).
Experience in data migration and backup, telecommunications concepts, and hardware and software technologies.
Demonstrate and possess good analytical ability to troubleshoot complex problems and works well with internal and external customers, team members and support groups.
Experience in Oracle Applications PeopleSoft is preferred.
If interested and your resume reflects the above duties, experience and qualifications, please send it to us in Microsoft Word format along with your salary requirements.
Thinking about applying for this position?
Please make sure that you meet the minimum requirements indicated for the job before you apply. If you are qualified, then use either the email link or the application link at the bottom of the post to apply (whichever is provided).
Roadtechs.com notice to workers thinking about a career in nuclear power:
All nuclear power plant employees are subject to background, financial and criminal history checks before they are granted access to any nuclear power facility and these checks are repeated at regular intervals. Additionally, new hire drug and alcohol screening is mandatory and all sites perform random drug and alcohol screening.
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Source: http://www.roadtechs.com/nuke/wwwboard/getpost.php?rec_nbr=220282
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